Shipping & Returns

SHIPPING

DOMESTIC:
By Courier or Freight Forwarder.

Handling Fee: $5.00
North Island $0.30c per kilo.
South Island $0.50c per kilo.

Delivery times will be between 1-2 days from payment confirmation generally. Non-city South Island and Rural address’s can push this out to 4 days sometimes.

INTERNATIONAL:
Please contact us for shipping rates on international orders. We use NZ Post, NZC, DHL or freight depending on size, weight and speed required.

LARGE FREIGHT ORDERS AND/OR OCEAN FREIGHT SHIPMENTS:
2 Options –

1- Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone, and fax number along with the final destination address, contact person and phone number.

2 – We can organise shipping for you. Any international shipping organised by us will be on a CIF to Port, be it ship or air, basis only.

Shipments by Chains Ropes and Anchors are insured to the freight forwarders location only if you choose option 1. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination. If you choose option 2 we will organise Insurance on the shipment to the destination port only. From there it is your responsibility.

CUSTOMS, DUTIES, AND IMPORT FEES: Chains Ropes and Anchors will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labelling. Sometimes labelling your order as "Yacht in Transit" or applying for a Cruising Permit may reduce or help to avoid customs charges and/or duties.

Chains Ropes and Anchors can provide a proforma invoice if needed.

Chains Ropes and Anchors is not responsible for customs and duties charges or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse.
Chains Ropes and Anchors will bill for any duties and taxes that are charged back to us after the initial shipment.

WARRANTY INFORMATION

Satisfaction Guaranteed!
You have the right to receive your products in good condition.

If you are not entirely satisfied when you receive them, you may send them back to us in the same condition as you received them and we will happily provide you with replacements or refund your money.

This money back guarantee applies to within a 30 day period of your receiving the goods.
Once goods are returned, we will either credit your credit card or send you a cheque.

WARRANTY INFORMATION:
As how many products are used are completely out of our control we can make no warranty as to the suitability of the product for the intended use. Please make sure the product will do what you require of it.

Chains Ropes and Anchors can not warrant any of the products we sell are fit for purpose as the use of most is well beyond our control. Please make sure the product will do what you require of it.

Please read specifications regarding the Working and Safe Load Limits of all products and other important safety information on specific products before purchase to ensure it is fit for your purpose and intended use.

Due to the nature of some products and their uses, some warranties are limited.
Chains Ropes and Anchors cannot offer warranties or similar above any offered by the manufacturer.

In some cases, the manufacturer requires that you send the item to them directly for further action. Some manufacturers reserve the right to repair or replace at their discretion.
We can provide you with the contact information. Please check our web site or contact our customer service department.

RETURN POLICY

RETURN POLICY: We want you to be a satisfied customer, and we need your help to maintain our low prices. Unopened products in the original packaging may be returned within 30 days for a full exchange or refund of merchandise price, excluding any freight and/or insurance charges.

Electronics, software, and electronic charts in their original, unopened packaging, and ready-to-be-sold condition can be returned within 10 days from receipt for a full refund of merchandise price.

A fee of up to 15% of the price of the product may be charged for inspection, repackaging, and restocking for unused items not returned in their original condition within the 30 days.
Unfortunately, we cannot accept returns older than 30 days.

NON-RETURNABLE ITEMS:
Cut goods, custom made goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair or replacement only at the manufacturer’s discretion.

DAMAGED GOODS:
If the product is damaged or defective you must call Chains Ropes and Anchors within 7 days of receipt of the product.

If you do need to return an item to us, please email our Customer Service Department at Office@chain.co.nz or phone in order to request a Return Merchandise Authorization (RMA) Number.

Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.

Write the RMA number clearly and conspicuously on the outside of the package.
Return it to us postage pre-paid (we do not accept C.O.D.), with the appropriate insurance.